Thank you for choosing Velocity Telephone, Inc. You deserve
the security of knowing that you have chosen a company that stands behind
its recommendations and is committed to meeting and exceeding your
expectations. That is why we provide you this Customer Satisfaction
Guarantee.
We are committed to providing you with reliable solutions. If you are not
fully satisfied with our solutions, all we ask is that you give us a
reasonable opportunity to understand and correct the situation and exceed
your expectations. If we have not resolved your issue to your satisfaction,
please provide me a written summary of your issue with your account number,
a description of the issue and what is not corrected to your satisfaction,
along with your contact information and I will personally respond to resolve
your issue. If I can not provide you a reasonable solution to your issue, I
will work with you to return your service back to your previous provider.
We are dedicated to handle any service issue in a timely manner. Our service
technicians are on call 24 hours a day, seven days a week. To report a
service issue please call us at (763) 222-1000 option 3 and detail your
service issue along with contact number where you can be reached. You can
expect us to be proactive with you and any service outage you may
experience. Frequently our technicians will be aware of an outage and be
working to restore the service before you reach us.
We know that savings is a critical element for business today. That’s why we
guarantee that we will always be competitive. We promise that the rates for
our solutions will always be comparable to the market rates for solutions of
comparable quality. If we lower our prices below what you are currently
paying for your solution, we will give you the option to move to the lower
priced solution, whenever you meet the terms and conditions of the lower
priced offer.
Jim Hickle
President
jim.hickle@velocitytelephone.com
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