Customer Testimonials
Below are just a few of the many customer testimonials from actual USFamily.Net and Velocity Telephone Customers!
 

VIRTUAL OFFICE TESTIMONIALS

The reasons we enjoy the Velocity Virtual Office phone system is because they have reasonable pricing and are very accommodating to our needs! But, more importantly, the phone system works great. It is comforting not having to worry about the system going down like the other providers we have used and their customer service is the BEST!
Doug Gilbertson, Avointe - Eagan, MN

The Velocity Virtual Office has worked great. It's a fully functional phone system without the big upfront costs. It's given us every phone feature we were looking for. Velocity's customer service is also excellent.
Tony Urdahl, FSA, Hildi Incorporated - Eden Prairie, MN

The Virtual Office service is everything I expected and more. The call clarity is superb. I love the simultaneous ring feature. The unified messaging is great too. Now I can be "in the office" at our cabin up north. And, best of all, I live the customer service I've received from Alaric, Todd and the rest of the crew. Velocity rocks!
Jerry Robertson, Techcited - Woodbury, MN
 

RESIDENTIAL SERVICE TESTIMONIALS

My experience with USFamily.Net has been great. I talk to my friends about this experience. The support rep I spoke with walked me through the screens to fix the problem I had. He took the time. For me it was short and enjoyable. He offered up Velocity Telephone... no pressure. Answered my questions. I called back the other day and signed up. I look forward to continued great service.
Richard B. - Bloomington, MN

The support rep was fantastic! He was patient and very helpful. He wasn't arrogant and took way too much time to answer my stupid questions. The customer service program at USFamily.Net is the reason I stay with and why I bundled with Velocity Telephone too.
Chris S. - Wayzata, MN

Dave isn't the only really good Customer Service person at your company! I also spoke with Jeff, who we actually signed us up for both telephone and internet services. Both of these representatives were a "10" on the Customer Service scale! We are so happy to finally find a service that provides both the phone and internet at a reasonable price!  Thanks USFamily Net!
Maggie G. - Prior Lake, MN

This is why I thoroughly recommend and enjoy your service. It is top notch, there are no surprises, things get taken care of right away or someone will get back to you. I can't tell you the number of times of times I have recommended your service over Comcast and dialup. Your company has very high integrity. I will be getting my parents switched over to your service soon. Thank you and keep up the fabulous job!
Brian W. - St. Paul, MN