Who We Are

Velocity Telephone is your local Minnesota voice, video, data and Internet service provider. From traditional phone service to Voice over IP, local to long distance, T-1 to GIG-E Ethernet, Velocity Telephone has the innovative solutions for your business. We develop custom solutions for businesses large and small, with multiple or single locations. We combine this with outstanding local service and support.

Velocity Telephone continues to provide Minnesota businesses unique solutions and a positive alternative to the current voice and data providers. We are founded on the principal of doing what is right for our customers, and this principal guides us in all that we do.

We would love the opportunity to work with your business. Let us provide you with solutions that will help your business grow. You can be the next company to benefit from our outstanding customer service, innovative solutions and local technical support!


  • All of our employees are local, friendly Minnesotans.
  • All support, sales and customer service is handled from our office in Golden Valley, MN.
  • Low turnover - Many of our employees have been with us since the company was founded in 1997.
  • Company developed and owned by computer engineers who have been developing information technologies professionally since 1973.

Key Contacts:
Jim Lundberg CEO jcl@usfamily.net
Ron Cleven CTO rlc@usfamily.net
Jim Hickle President jim.hickle@velocitytelephone.com
Tom O'Brien Director of Operations tomo@velocitytelephone.com

Solutions

We are committed to providing you with reliable solutions. If you are not fully satisfied with our solutions, all we ask is that you give us a reasonable opportunity to understand and correct the situation and exceed your expectations. If we have not resolved your issue to your satisfaction, please provide me a written summary of your issue with your account number, a description of the issue and what is not corrected to your satisfaction, along with your contact information and I will personally respond to resolve your issue. If I can not provide you a reasonable solution to your issue, I will work with you to return your service back to your previous provider.

Service

We are dedicated to handle any service issue in a timely manner. Our service technicians are on call 24 hours a day, seven days a week. To report a service issue please call us at (763) 222-1000 option 3 and detail your service issue along with contact number where you can be reached. You can expect us to be proactive with you and any service outage you may experience. Frequently our technicians will be aware of an outage and be working to restore the service before you reach us.

Savings

We know that savings is a critical element for business today. That's why we guarantee that we will always be competitive. We promise that the rates for our solutions will always be comparable to the market rates for solutions of comparable quality. If we lower our prices below what you are currently paying for your solution, we will give you the option to move to the lower priced solution, whenever you meet the terms and conditions of the lower priced offer.

© 2017 Velocity Telephone all rights reserved.